Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all paid subscriptions (Bodhi Pro) purchased on bodhiresearch.in, a product of Little Shepherd Network. This policy is in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Subscription Plans

• Bodhi Pro — Monthly: ₹199/month
• Bodhi Pro — Yearly: ₹149/month (₹1,788/year, billed annually)

All payments are processed in Indian Rupees (INR) via Razorpay.

3. Cancellation

• You may cancel your subscription at any time by emailing support@bodhiresearch.in.
• Upon cancellation, your Pro features remain active until the end of the current billing period.
• After the billing period ends, your account reverts to the Free plan.
• Your documents, saved references, and other content are retained and remain accessible on the Free plan (subject to Free plan limits).
• There is no auto-renewal without your explicit action — subscriptions do not renew automatically.

4. No Refund Policy

Exceptions (at our sole discretion):

• Payment was charged but the Pro plan was never activated due to a technical failure on our end.
• Duplicate or accidental payment was made (e.g., charged twice for the same period).

These exceptions are handled on a case-by-case basis and are entirely at the discretion of Little Shepherd Network.

5. Reporting Payment Issues

If you believe you were charged incorrectly (duplicate payment or technical failure), contact us:

1. Email support@bodhiresearch.inwith the subject line "Payment Issue".
2. Include: Your registered email address, approximate date of payment, and a description of the issue.
3. We will acknowledge your request within 24 hours and investigate within 7 business days.

If a refund is approved under the exceptions stated above, it will be processed within 5–7 business days via Razorpay to your original payment method.

6. Why We Do Not Offer Refunds

• Bodhi Pro is a digital service that grants immediate access to all features upon payment.
• The Free plan is available for you to explore core features before upgrading — we encourage you to use it before purchasing.
• AI-powered features (writing workspace, gap analysis, overlap checking) consume server and API resources immediately upon use.
• As a small MSME, we operate with tight margins and cannot absorb refund costs on consumed digital services.

7. Disputes

If you are unsatisfied with a refund decision, you may escalate by emailing support@bodhiresearch.inwith "Refund Escalation" in the subject line. We will review within 7 business days.

You also have the right to file a complaint with the National Consumer Helpline (NCH) at 1800-11-4000 or on the Consumer Helpline portal.

8. Contact